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Comnet Technologie is currently looking for a Customer Success Specialist for its Beenote team.
- Being responsible for onboarding and managing customers through the lifetime of their relationship with beenote.
- Work closely with the team to develop and execute effective and efficient onboarding and adoption strategies to help drive usage and growth.
- Deliver training program for managers to enhance their skills
- Analyze user metrics; identify trends and recommend possible strategies/solutions to improve adoption.
- Ensure that the customer is happy and maintains a long term successful relationship with Beenote.
You are :
- Creative and innovative
- Someone who holds client satisfaction close to your heart
- Outgoing, self-reliant and able to take the lead on tasks
- A minimum of 3+ years of experience in Human Ressources or management consulting
- A bachelor degree in Human Ressources or Management (an asset)
- Excellent verbal and written communication skills in English and in French
- Experience in using Linkedin and other social media to search find and establish relation with future client,
- Experience working with clients at multiple levels within an organization
- Excellent analytical, problem solving and coordinating skills
- Service-oriented mindset
- Improving customer quality of life and happiness
- Having your opinions considered and encouraged
- Evolving in a constantly growing environment that pushes you to surpass yourself every day
- Celebrating your successes in style: holiday parties, going out for happy hour, participating in team activities, etc.
- Being yourself with colleagues and having fun at work
- Working in an inspiring office environment
- Benefiting from various perks such as: health insurance, RRSP plans, vacations, etc.
Comnet Technologie is a Lévis-based software engineering company recognized for its office culture and employee happiness. Its passion for innovating and creating products which have a positive impact on employees in the workplace is second to none.
Our most recognized products are Voxlog, a court recording and management tool that makes court reporting simpler than ever, and Beenote, an all in one meeting management tool for healthier and more effective teams.
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